What products do I need to purchase to be eligible for the promotion?
Purchase a selected Westinghouse Fridge from a participating retailer within the promotional period.
How long is the Offer Period?
You must purchase your products between Friday 1st October 2010 and Friday 31st December 2010. All entries and claims must be fully completed and received by last
mail on Friday 14th January 2011. No entries and claims will be processed after this
How do I enter this promotion?
You must visit www.westinghouse.com.au/promotions follow the prompts to the claim
page during the Offer Period, input the requested details and submit the fully completed
online claim form. You will then need to upload your scanned purchase receipt and
click 'Submit' OR select the option to download your claim form, print out the claim
and mail this in. For details go to How To Enter.
How do I contact you about this promotion?
The best way is by phoning the Electrolux Home Products Contact Centre on 1300 363
640 between 9.00am and 5.00pm Monday to Friday. You may also email us at: email@example.com or mail:
Westinghouse Fill Your Fridge Promotion
PO BOX 619
Eastern Suburbs Mail Centre
What is the gift with purchase OR prize?
Claimants who purchase a selected Compact Side by Side or Bottom Mount fridge will
be awarded one (1) $200 Coles Gift Card.
Claimants who purchase a selected
Large Side by Side fridge will be awarded one (1) $250 Coles Gift Card.
What are the terms and conditions of this promotion?
Why is there no box to tick for Privacy? Is it a secure website?
This is a secure website – your privacy is protected throughout the website. As
per the Terms and Conditions, Electrolux may use your information for promotional,
marketing and publicity purposes including sending electronic messages or telephoning
I entered a different name on the online claim form, from the name shown on the
receipt. Is this OK?
No, it is not. The name/entrant on the claim form must match the name on the receipt, in order to be eligible for this promotion. Claims that are received showing a different name will be made invalid.
I don’t have internet or email, is there another way for me to enter in this
Unfortunately not. You will need to find a family member or friend who has internet
access who can help you complete an online claim. Alternatively please contact your
Retailer where you made your purchases for this promotion and ask for assistance
I am having trouble downloading my claim form, what do I do?
You need to have Acrobat Version
5 or above - this is a free installation. Please also check that your pop-ups
are not being blocked and are activated. You may also need to install Active-X controls
in your Internet Explorer browser.
Why don’t I get an email back straight away after registering?
Sometimes there are short delays in email transmission. If you have not received a confirmation email within an hour, you may have entered an incorrect email address. It is also possible that your email service provider is blocking this mail as Spam or Junk mail. Please check your Spam and Junk Mail folders. If you still have not received a confirmation email you can contact firstname.lastname@example.org for assistance.
I need the serial number/s of my purchased product/s to submit my online claim, but the product/s is currently not in stock OR I won't take delivery of my product within the promotional period. Am I still eligible to claim?
Yes you are still eligible to claim. If you do not have your serial number/s you can still start the claim process as long as you have paid for your products in full.
If you don't have the serial number/s of your product/s you will be prompted to select the reason why when you enter your claim online.
You will then receive an email to remind you to submit your serial number/s as soon as you have your product to ensure that your claim can then be validated within the redemption period.
Orders showing incomplete payment for the participating products will not be accepted. You must have paid for your purchases in full by the end of the promotional time frame.
When will I receive my Coles Gift Card?
Claimants should allow 4-6 weeks for delivery of their Gift Card from Friday 14th
January 2011 once their claim has been validated.
My delivery address has changed since I entered my online claim details. What should I do?
Please contact us as soon as possible to update your address details to ensure your items are delivered to the correct address.
Email email@example.com or call 1300 363 640 – please quote your Claim ID.
What if I am not available to take delivery of my Gift Card?
It is your responsibility to be available to take delivery of your items. If you
are not home, details will be left for you to arrange re-delivery of you items directly
with the courier.